Data protection & Privacy

Data Controller / Processor – Ward Enterprise Solutions Ltd
Data Protection Contacts – Sarah Murray, sarahmurray@wardenterprisetraining.co.uk.

This privacy policy outlines how Ward Enterprise Solutions Ltd uses and protects any information you provide when using our website or interacting with us directly.

Ward Enterprise Solutions is dedicated to safeguarding your privacy. Should we ask you to provide identifiable information, you can be assured that it will be used in accordance with this privacy statement. We may update this policy periodically by revising this page, so please check back occasionally to ensure you are satisfied with any changes. This policy is effective from 26/08/24.

What Information We Collect

We may collect the following information:

• Name, title, and, where applicable, job title
• Contact details including email address
• Where applicable, organisation contact information including email address
• Demographic information such as postcode, preferences, and interests
• Other information relevant to customer surveys and/or offers

How We Collect This Information

We gather information through a variety of methods, including forms you complete, correspondence with you, publicly available sources, social media outreach, and third parties who have obtained your consent to share this data. Information is securely stored within our Accounting & Customer Relationship Management systems and any supporting physical files are also securely maintained.

How We Use the Information We Gather

We require this information for legitimate business purposes, contractual obligations, or with your clear consent to:

• Maintain internal records
• Deliver services you have contracted with us for, including issuing training certification
• Improve our products and services
• Send you promotional communications about new products, special offers, or other information we think you may find useful, using the contact details you have provided
• Conduct market research through email, phone, or mail to better tailor our services
• Customise our website according to your interests

Security

We are committed to ensuring your information is secure. We have implemented appropriate physical, electronic, and managerial safeguards to prevent unauthorised access or disclosure. Access to your information is restricted to authorised staff members, and retention periods for various types of data are available upon request.

Your personal information is not stored or processed outside of the European Economic Area.

How We Use Cookies

A cookie is a small file that is placed on your computer’s hard drive with your permission. Cookies help us analyse web traffic and improve our website to meet your needs better. We use cookies for statistical analysis, after which the data is removed.

Cookies do not provide access to your computer or any information beyond what you choose to share with us. You can control whether to accept or decline cookies through your browser settings, though declining cookies may limit your experience on our website.

Links to Other Websites

Our website may contain links to other websites. Please note that we have no control over these external sites and cannot be responsible for the protection of any information you provide while visiting them. Always check the privacy statement of the website in question.

Your Rights as a Data Subject

You have several rights regarding your personal data, including:

• Right to be Informed – You have the right to know how your information is used.
• Right to Access – You can request access to your information free of charge.
• Right to Rectification – You can correct any inaccurate or incomplete data.
• Right to Restrict Processing – You can ask us to stop processing your information.
• Right to Object – You can object to the use of your data for marketing purposes.
• Right to Portability – You can obtain and reuse your data elsewhere.
• Right to Erasure – You can request the deletion of your personal data.

We do not sell, distribute, or lease your personal information to third parties without your permission or unless required by law.

If you wish to exercise any of these rights or have concerns about how we handle your data, please contact Sarah Murray, sarahmurray@wardenterprisetraining.co.uk.

You also have the right to raise a complaint with the Information Commissioner at www.ico.org.uk.